Shipping Policy

Last Updated: July 23, 2026

Thank you for shopping with The Dynasty Project! We appreciate your business and are committed to delivering your order as quickly and efficiently as possible.

Order Processing

As a dropshipping business, our products are shipped directly from our trusted suppliers.

• Orders are typically processed within 1–5 business days (Monday–Friday, excluding holidays).

• Once your order has been processed, you will receive a shipping confirmation email with your tracking information.

• During holidays, sales events, or periods of high demand, processing times may be slightly longer.

Estimated Delivery Times

Delivery times vary depending on the destination and the supplier's warehouse location.

• United States: 7–15 business days

• Canada: 10–20 business days

• International: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, carrier issues, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is being offered.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Tracking information may take 2–5 business days to update after shipment.

Multiple Shipments

Because we work with multiple suppliers, items ordered together may arrive in separate packages and on different dates.

Incorrect Shipping Information

Please verify that your shipping address is correct before placing your order.

We cannot guarantee address changes after an order has been processed. We are not responsible for orders delivered to an incorrect address provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us. We will work with the shipping carrier and supplier to help resolve the issue as quickly as possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include:

• Your order number

• Photos of the item received

• Photos of the packaging

We'll review your claim and work toward an appropriate resolution.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: thedynastyproject1@gmail.com

Thank you for shopping with The Pet Universe. We appreciate your patience and support as we work to deliver quality products directly to your door.